January 20, 2021

Service sector training

Satisfied customers grow your business.

Our training includes:

  • Initial sale or service – everyday, routine transactions
  • Expectations – managing the customers purchasing experience
  • Up-selling – additional services or purchases in addition to the routine transactions
  • Repeat business – what makes a customer return
  • Special transactions – significant transactions that are not considered “routine transactions”
  • Word of mouth referrals – new customers referred by a satisfied and loyal existing customer
  • Understanding –  lifetime customer value

For more information please contact us